Refunds for Substandard Services

If we determine in our reasonable discretion that a Service Provider has failed to provide Pet Care Services in accordance with our guidelines and policies on the Site or these terms then we may, in our reasonable discretion, cancel a Booking and issue a full or partial refund to a Pet Owner.

*refunds are subjected to less transaction fees if any. Kindly be reminded, refunds after 6 months from the date of transaction will be converted into vouchers.