What should pet sitters and pet owners do if a Pet Parent's pet is injured?

  • - We recommend that all PetBacker pet sitters ask their customers to fill out information forms (incl vet details, etc) and an emergency contact before starting a booking, so that everyone is prepared and in case the owner is not available for any reason.
  • - In the unlikely event that the guest pet is injured, the pet sitter should always try to contact the pet owner, or their emergency contact, before any treatment is sourced.
  • - Pet sitters should always try to resolve the issue directly with pet owners. In most instances, Pet Service Providers and guests should be able to resolve issues on their own.